Privacy Policy
Effective date: 2026-05-05
1. Introduction
Welcome to Pixel Nova Media LLC.
Pixel Nova Media LLC (“we”, “us”, or “our”) operates the website pixelnovamedia.com.
This Privacy Policy explains how we collect, use, store, and protect information when you visit our website, submit a contact form, view embedded content, make a payment, or interact with our services.
Pixel Nova Media LLC is a U.S.-registered media and digital services company offering animation services, AI customer assistants, and related digital solutions.
By using our website, you agree to the practices described in this Privacy Policy.
2. Information We Collect
We may collect the following types of information:
Information you provide directly
When you submit a contact form, request information from us, or communicate with us about a project, we may collect:
- Your name
- Your email address
- Your business or company name
- Your message or project details
- The service you are interested in, such as animation services or AI customer assistants
- Billing or payment-related details when you purchase services from us
We use this information only to respond to your inquiry, discuss a potential project, provide information about our services, process payments, send invoices, or communicate with you about your request.
Usage and technical information
When you visit our website, certain technical information may be collected automatically, such as:
- IP address
- Browser type
- Device type
- Operating system
- Pages visited
- Time spent on the website
- Referring website or source
- General usage data
This information helps us understand how visitors use our website and improve the website experience.
3. Contact Forms
Our website includes contact forms that allow visitors to send inquiries to Pixel Nova Media LLC.
When you submit a form, the information you provide may be processed through FormSubmit, a third-party form handling service that helps deliver form submissions to our email inbox.
Please do not submit sensitive personal information through our contact forms.
We use contact form information only to respond to your inquiry, provide service-related information, or discuss a possible business relationship.
4. Payments
If you purchase services from Pixel Nova Media LLC, payments may be processed through Stripe, a secure third-party payment platform commonly used by modern online businesses.
When a payment is made, Stripe may collect and process payment-related information such as your name, email address, billing details, payment method information, transaction amount, and other information necessary to complete the payment.
Pixel Nova Media LLC does not store your full credit card details or payment card information on our website. Payment information is handled directly by Stripe according to Stripe’s own privacy and security policies.
We use Stripe to process payments, manage invoices, and complete transactions for our services.
5. Cookies and Similar Technologies
We use cookies and similar technologies to help our website work properly, show embedded content, understand how visitors use our site, and improve the browsing experience.
Some cookies are necessary for the website to function. Other cookies, such as analytics, marketing, or embedded content cookies, may be optional and subject to your consent.
When you visit our website, you may see a cookie banner that allows you to:
- Accept all cookies
- Reject non-essential cookies
- Manage your cookie preferences
You can change or withdraw your cookie preferences at any time through the cookie settings available on our website.
For more information about cookies, please see our Cookie Policy if available on our website.
6. Embedded Video Content
Our website may include embedded videos from Vimeo.
When you view or interact with embedded Vimeo videos, Vimeo may collect information according to its own privacy and cookie policies. Depending on your cookie preferences, embedded video content may be blocked until you allow the relevant cookies or third-party content.
We are not responsible for Vimeo’s independent data practices. You should review Vimeo’s own Privacy Policy for more information.
7. How We Use Your Information
We may use the information we collect to:
- Respond to your inquiries
- Provide information about our services
- Discuss potential projects or collaborations
- Process payments and manage invoices
- Complete service transactions
- Improve our website and user experience
- Maintain the security and functionality of our website
- Understand how visitors interact with our website
- Comply with applicable legal obligations
We do not sell your personal information.
8. Legal Basis for Processing Personal Data
If you are located in the European Union, European Economic Area, or another region with similar data protection laws, we process your personal data based on one or more of the following legal bases:
- Your consent
- Our legitimate interest in operating and improving our website
- The need to respond to your inquiry or take steps before entering into a contract
- The need to process payments or perform a contract with you
- Compliance with legal obligations
You may withdraw your consent at any time where processing is based on consent.
9. Sharing Your Information
We may share information with trusted third-party service providers that help us operate our website, communicate with visitors, and provide our services.
These may include:
- FormSubmit, for contact form processing
- Stripe, for payment processing, invoices, and transaction management
- Vimeo, for embedded video content
- WordPress and Divi-related website tools
- Cookie and consent management tools such as Complianz
- Website hosting and security providers
- Email and communication tools used to respond to inquiries
These providers may process information only as necessary to provide their services.
We may also disclose information if required by law, legal process, or to protect our rights, safety, users, or business.
10. International Data Transfers
Pixel Nova Media LLC is registered in the United States. If you access our website from outside the United States, your information may be transferred to and processed in the United States or other countries where our service providers operate.
We take reasonable steps to ensure that personal information is handled securely and in accordance with this Privacy Policy.
11. Data Retention
We keep personal information only for as long as necessary for the purposes described in this Privacy Policy.
Contact form submissions may be retained for as long as needed to respond to inquiries, manage business communications, or maintain records related to potential or existing services.
Payment and transaction records may be retained as needed for accounting, tax, legal, and business purposes.
We may retain certain information for longer if required by law, for dispute resolution, or for legitimate business purposes.
12. Your Privacy Rights
Depending on your location, you may have certain rights regarding your personal information, including the right to:
- Access the personal information we hold about you
- Request correction of inaccurate information
- Request deletion of your personal information
- Object to or restrict certain processing
- Withdraw consent where processing is based on consent
- Request a copy of your personal information
- Lodge a complaint with a data protection authority, where applicable
To exercise your rights, contact us at:
info@pixelnovamedia.com
We may need to verify your identity before responding to your request.
13. California Privacy Rights
If you are a California resident, you may have rights under California privacy laws, including the right to know what personal information we collect, request deletion of personal information, and opt out of the sale or sharing of personal information.
Pixel Nova Media LLC does not sell personal information for monetary compensation.
To make a California privacy request, contact us at:
info@pixelnovamedia.com
14. Security
We take reasonable steps to protect the information submitted through our website. However, no method of transmission over the internet or electronic storage is completely secure.
We cannot guarantee absolute security, but we aim to use reasonable safeguards to protect personal information.
15. Third-Party Links
Our website may contain links to third-party websites, including social media platforms such as LinkedIn and Instagram.
If you click a third-party link, you will be directed to that third party’s website. We are not responsible for the content, privacy practices, or policies of third-party websites.
We encourage you to review the privacy policies of any third-party websites you visit.
16. Children’s Privacy
Our website and services are not directed to children under the age of 13.
We do not knowingly collect personal information from children. If you believe that a child has provided personal information through our website, please contact us and we will take appropriate steps to remove that information.
17. Changes to This Privacy Policy
We may update this Privacy Policy from time to time.
Any changes will be posted on this page with an updated effective date. We encourage you to review this Privacy Policy periodically.
18. Contact Us
If you have any questions about this Privacy Policy or how your information is used, you can contact us at:
Pixel Nova Media LLC
Email: info@pixelnovamedia.com
Website: pixelnovamedia.com